Support team

Joeleen Plaxton is our head receptionist and a familiar face to most of our clients. She first attended the hospital as a client and loved it so much she started working with us a a patient care assistant before moving to reception. Joeleens’ passion is helping people (in and out of work!). She loves being able to move around the practice from prep to reception to where she is most needed and we couldn’t function without her.

Outside of work she lives with her partner Neil, step daughter Keleigh and animal mad daughter Leona. She is also the proud owner of two lovely dogs – Frank (who likes to keep our medical team on their toes!) and Lily. She loves spending time with the team at dinners – especially a good Indian. Family is also very important to her and she spends lots of her days off and weekends with them when not taking Leone to animal events to keep her entertained!

Tammy-Jo Frazer is part of our reception team here in Cromlyn. She came to us from a retail background and brings those strong customer service skills to her role as a veterinary receptionist.

She lives with her husband Ross and her two children Ayden, who is 8 and Riley, aged 5. She has a lively one and a half year old British Bulldog called Daisy at home as well. Tammy loves meeting new clients and their pets and chatting with our regular clients as well. She helps to keep team morale up with her jokes and positive attitude in work.

Liz has enjoyed a variety of jobs in her working career, from a receptionist to computer programmer to practice manager. She was a client of Cromlyn House for 13 or so years before joining the team in March 2002. Liz says that doesn’t seem like that long as every day is different and there are always the regular office things to do, but very often there are times when she is called upon to assist at reception. When she is not at work Liz enjoys gardening and spending time with her two dogs, Suki and Tara.

Helen Turtle is no stranger to Cromlyn House having worked here for many years as a Pet Care Assistant before deciding to change roles to join our reception team this year as she loves the face to face client contact.

When not working Helen is kept occupied by her many pets at home. This includes two dogs called Dylan and Arthur, two cats called Pancakes and Dennis, one pig called Lulu, two chickens and two aquatic turtles called Herbie and Lilith! Helen has a keen interest in all things to do with theatre but recently has enjoyed learning about how our busy practice is run including all the admin and insurance work. Helen enjoys time off with her partner Damien and their two daughters Juliet and Rose. She enjoys touring with her caravan and loves a family hike!

Jeanette took up her position with Cromlyn House Veterinary Clinic in October 2011. Through her work she inspires to create a welcoming and friendly environment. Jeanette deals with clients who attend with routine procedures, to those who require that little bit extra with a beloved sick pet. She is the proud owner of Lilly, a Jack Russell Terrier and Sophie, a Springer Spaniel who Jeanette acquired through the charity Animal Connexions. Every day is different at the clinic and it is an extremely rewarding job with a great team which she feels privileged to be part of.